Privacy Policy
Water Damage Seattle ("we," "our," or "us") respects your privacy and is dedicated to protecting personal information collected through our website (waterdamageseattle.org) and through telephone communications. This policy explains what information is collected, how it is utilized to facilitate emergency property restoration services, and the security measures we employ to protect your data across Seattle and King County, Washington.
1. Information We Collect
When you contact our dispatch line or interact with our website, we may collect the following categories of information:
Direct Communications: When you call (877) 540-0916 to request emergency water extraction, structural drying, or damage assessments, you may provide your name, telephone number, property address, nature of the water emergency, time of loss, and insurance provider information.
Technical Website Data: Our hosting infrastructure automatically logs routine connection details, including your internet protocol (IP) address, operating system, browser type, pages viewed, and access timestamps to ensure site security and proper technical delivery.
2. How We Use Your Information
We use information collected strictly for legitimate business and service delivery purposes, including:
• Dispatching certified water damage mitigation and structural drying crews to your property.
• Providing accurate loss assessments, drying plans, and documentation requested for insurance claims.
• Communicating project milestones, monitoring appointments, and follow-up service details.
• Maintaining website integrity, preventing fraudulent requests, and complying with Washington State legal requirements.
3. Information Sharing and Disclosure
We do monetize your information to third-party marketing companies. Information is disclosed only under the following limited circumstances:
Service Partners: When necessary to fulfill an authorized restoration request, details may be shared with licensed subcontractors, equipment specialists, or insurance adjusters working directly on your property recovery.
Legal & Safety Obligations: Information may be disclosed if required by law, court order, regulatory authority, or when necessary to protect personal safety, property, or legal rights.
4. Cookies & Site Analytics
Our website may utilize essential cookies and basic server-side telemetry to maintain operational stability and site security. You can adjust your browser settings to decline cookies; however, certain site features may not function as intended.
5. Data Security Safeguards
We employ administrative, technical, and physical security measures designed to safeguard personal details against unauthorized access, alteration, or disclosure. However, no internet transmission or electronic communication can be guaranteed 100% secure, and users share information at their own risk.
6. Your Privacy Rights & Choices
You have the right to request access to the personal contact details we hold regarding your service inquiries, or to request corrections to outdated information. To make an inquiry or update your contact preferences, please reach out to us by phone.
7. Third-Party Websites
Our website may provide links to external websites, such as interactive maps or insurance resources. We do not endorse and are not responsible for the privacy practices or content of third-party platforms.
8. Changes to This Privacy Policy
We reserve the right to revise this Privacy Policy periodically to reflect technological changes, regulatory requirements, or operational adjustments. Any revisions will be posted on this page with an updated effective date.
9. Contact Information
For questions, privacy inquiries, or concerns regarding how your data is handled during emergency restoration calls, contact us by phone at (877) 540-0916.